Internet Is Important But Staff Training to close

Procedures is more Important!

CREDENTIALS

The Gold Standard...25 Yrs Marketing Training for Aesthetic services

Stability...36 year history of health care consultations

Aesthetic/Cosmetic Experts...25 year history
Foresight...1st Cosmetic Internet/Hosting ISP 1995    
Track Record...700 major Marketing Plan designs
Management Perspective...All Consultants Managed practices

Are you a frustrated doctor pondering up-to-date expert SEO, IT, Web design and cosmetic marketing hedged with Google Ad Word expertise to create your brand?

Patients Unlimited Marketing Consultants (PUMC) is your one-stop efficient, Internet SEO and staff-centric marketing solution.

Your call today puts a proven 36 year old marketing track record  in action to provide you with a unique skill set of integrate Internet/SEO based and refreshed conventional marketing strategies.  Yes...you can!

We know how to engage and inspire you, your marketing plans and staff in  harmony to draw new patients to your practice and keep them there!

CONTACT THE  EXPERTS!

Call 800.272.8436

Sample PUMC's client branding and cosmetic marketing solution expertise by visiting one of the samples displayed below.

 
   PUMC Blog

Boot Camp By Patients Unlimited Marketing Consultants 1800 272 8436

 Cosmetic Surgery phone Training

 

PUMC'S 2010 Training Schedule 

The following is the training schedule of all training events being held by PUMC for 2010
 
PUMC is also available for personalized on-line Webinars for a practice or on-site training for a practice.  To schedule customized trainings call PUMC at 800 272-8436

Closure Training Webinars
These on line Webinars will cover specific issues for successful closes in a fast paced 90 minute format. - $199

In Person Closing (In your office)

April 16th 10:00 AM- PDST

Aug. 27th 9:30 AM- EDST

Nov.19th 10:00 AM- PST

·         Planning out the consultation!

·         Develop the “what ifs”

·         Identify the added benefits

·         Quoting the fees with options

·         Closing to a surgery or service

·         Follow-up

 

Internet Closing-(Email)

May 21st 9:30 AM - EDST

Sept. 24th 10:00 AM - PDST

·         Closing E-mails into appointments

·         Managing & harvesting your e-mail data base

·         E-mail etiquette for cosmetic surgery

·         Design a response that demands an action

·         Learn the "art" of the e-blasts

How to design a great e-blast


Phone Closing (On your phones)

June 18th 10:00 AM - PDST

Oct. 1st 9:30 AM - EDST

·         Convert every call to appointments

·         Stop price shoppers in their tracks!

·         Handling tough medical questions

·         How to turn a doubting prospect to a patient

·         Follow-up on unclosed consults

Manager Academy Boot Camps
Spring – March 19th and 20th Huntington Beach
Fall – October 29th and 30th Atlanta, GA

Cosmetic Surgery Forums
3rd Wednesday of each month for 20 -30 minutes starting
Wednesday, February 27 at 12:00 noon EST
Wednesday, March 17th at 12:00 noon EST

 Consultation Closure Seminar
Full day (8 hours) in person seminar on complete consultation closure techniques
May 15th Los Angeles, CA
October 16th Los Angeles, CA

  

On-Site Training

PUMC has over 35 years of experience in training in four countries on the most effective methods of communications that close surgeries in a sensitive and caring style. 

When PUMC trains your staff they will be prepared with the skills to assist the patients in seeing the benefits of investing in their enhanced beauty.

You can have the confidence that your staff has been trained by the world’s oldest and leading cosmetic surgery promotion agency. PUMC is the surgeons advisor.

Customer relations for the aesthetic specialist.

The following are the major areas that are covered during the on-site staff training.

 Confirmation of the competition and target markets – This allows the staff to identify the right and effective responses when speaking to specific individuals allowing them to be more able to address their objections and concerns.

 Convert Phone Shoppers – By identifying the different types of shoppers and then being ready with answers to questions and objections, the staff is confident in its ability to qualify and convert a shopper to a consultation.

 Close Consultations – Once the shopper is in the office, it is the responsibility of every staff person to participate in the “close.”  PUMC reviews all of the major techniques and vocabulary to insure shoppers are confident they have made the right decision by selecting your practice for their cosmetic surgery needs.

Especially For:

  • Receptionists

  • Practice Managers

  • Patient Care Coordinators

  • Patient Coordinators

  • Office Staff

  • MediSpa Staff

  • Medical Spa Personnel

  • Aestheticians & Nurses

  • Cosmetic Specialists

  • Plastic Surgeons

    •

  • Physician Assistants

    •

Improving fee-quoting skills by phone and in-person – Quoting fees is a vital part of qualifying and closing.  PUMC works with the staff to insure they are capable and confident when quoting fees and reviewing with the patient methods of payment.  This is especially important since most staff members find difficulty in quoting fees and encouraging an individual to pay thousands of dollars for services.

Establish Effective Follow-up – Most cases are lost because no one calls back or follows up with patients.  Even when a patient has tentatively scheduled surgery, there is a need to have a detailed follow-up procedure to eliminate any apprehensions on the part of the patient or family.  Additionally, if a person has not scheduled a surgery but needs to “think about it,” the staff must keep in touch with that individual.  PUMC has found that many cases can be closed if the patient does not feel too pushed.

Activate Patients to Refer – Once patients have completed their recovery, a system should be established to show them how to refer their friends and relatives for services.  PUMC develops a mechanism that can be used by a designated staff member to meet with the patients and personally assist them in seeing the benefits of referring.  This section will also cover the HIPAA ramifications in patient referrals.

Call us now for a quote to have one of our expert trainers come to your office!

Free Referrals to your Web Site!

Free patient referrals to cosmetic and plastic surgeons, facial cosmetic specialists, dermatologists, ob/gyns, general surgeons, medical spas, ophthalmologists, vein surgeons, oral surgeons.

 
2010 Events and presentations                                                                    PUMC Blog

2010 COSMETIC SURGERY PRACTICE MARKETING TRENDS

  • Facial cosmetic procedures demand has been strong during the economic turndown and is expected to be strong in 2010.

  • Minimally invasive surgery (MIS) procedures and non-invasive services now create a holding pattern for patients needing surgical beauty enhancements.

  • The Internet is now replacing the tried and proven marketing programs that worked before the turndown.

  • Staffs are expected to market services without having proper training on phone skills and Internet protocols.

  • The use of Yellow Pages and print media has dropped with a significant use of creative marketing in the Internet beyond just a Web site.

  • PUMC's national clients reported a pick up in all services in the last 90 days of 2009

Click here for customized  On-Site Training

Ask us a training question.

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Free Audio Training!
 (Allow a few moments to hear some substance)
Sales, selling or closing callers or leads into consultation or surgery from a phone call, internet e-mail, current patient, advertising lead, phone inquiry and patient referral can be made easy when your receptionist, patient coordinator, or aesthetician is trained by a PUMC professional to handle cash or credit card patient transactions.

TYPES OF SURGERY CALLERS
 
Sales, selling or closing callers or leads into consultation or surgery from a phone call, internet e-mail, current patient, advertising lead, phone inquiry and patient referral can be made easy when your receptionist, patient coordinator, or aesthetician is trained by a PUMC professional to handle cash or credit card patient transactions.

CREATING NEED
 

Sales, selling or closing callers or leads into consultation or surgery from a phone call, internet e-mail, current patient, advertising lead, phone inquiry and patient referral can be made easy when your receptionist, patient coordinator, or aesthetician is trained by a PUMC professional to handle cash or credit card patient transactions.

CREDIT CARD

 

Free Video Training

(Click Sample Video below)
 

Eight Complimentary

Consultation Closure Video trainings

 

Consultation Closure Training for the staff members of Cosmetic Enhancement Specialists, Plastic Surgeons, and MediSpa Operators!
 

As beautification specialists, plastic surgeons, cosmetic  surgeons, cosmetic dermatologists and MediSpa operators you realize there is fierce competition for new cosmetic patients. As a result well trained staff members hold the key to your practice success! All office personnel including Receptionists, Patient Care Coordinators, Aestheticians, Practice Managers and MediSpa staff require the highest quality of ongoing training.

 

No team member should be exempt from perfecting the skills to effectively close a new patient inquiry via phone, email or an in-person office visit into an appointment or referral for surgery. Our training helps to increase your staff’s closure rate by at least one additional new procedure per week! This will help improve your earning capacity and avoid profit loss.

 

 

YOUR CONSULTATION CLOSING

TRAINING COACH

REGISTER TODAY!      

  • Lou Haggerty is Senior Vice President of PUMC and has been a member of PUMC’s professional consulting staff for more than two decades. Ms. Haggerty serves as the leader of PUMC’s Management Consulting Team, the Internet Technology team, as well as the Director of PUMC’s training services. Through PUMC’s facility management services Ms. Haggerty has also worked as a contracted practice manager for several cosmetic specialty practices including MediSpa1.  She is the chief implementation specialist for marketing and management recommendations made by PUMC.

     She also has worked closely with Mr. Washington in the implementation of several of the firm’s marketing innovations that create more cosmetic and surgery patients for PUMC clients. Ms. Haggerty is noted for her precise understanding of the wants, needs and desires of the cosmetic consumer. She employs an insightful style of teaching sparked with a rare down-to-earth and entertaining quality that few have mastered. According to her students, you will not forget a training experience with Ms. Haggerty. Since 1980, Ms. Haggerty has trained thousands of cosmetic surgery staffs throughout the US, Canada and Australia.

 

 

 

 

 

1800.2.PATIENTS

  • Close consultations before the doctor is met

  • Follow-up unclosed consults

  • Turn satisfied patients into referrers

  • Direct hesitant consults into MediSpa users

  • Drive Medical spa clients into surgeries

  • Sharpen in-person presentation skills

  • Improve fee-quoting skills

  • Process e-mail inquiries into appointments

  • Create excitement with powerful vocabulary

  • Handling tough medical questions

  • How  to turn an doubting prospect

  • Closing E-mails into appointments

  • Managing & harvesting your e-mail data base

  • E-mail etiquettes for cosmetic surgery

  • Design a response that demands an action

  • The art of the e-blasts

  • Tracking social media results

  • The do’s and don’ts of responses

  • Custom onsite training also available
TRAININGS OPTIONS

 

ONE CLOSED MAJOR PROCEDURE EQUALS $3,5000 To $5,000!


PUMC’s training will teach your staff how to expertly communicate with current and future patients on the phone, in the office, and over the Internet. When they have the combination of training by you and PUMC’s professionals, each staff member will excel in serving the goal of your practice, and the needs of your patients! PUMC will inspire your staff how to do more than sell surgeries to patients: We teach them the art of closing and converting with compassion and caring.

 

The PUMC motto is: “An investment in your staff benefits your practice” Why not...More patients!

 

Learn more about the skills of owning your market by attending PUMC's Jump Start Marketing Symposium, Webinar or e-seminars and workshops.

Serving clients and customers in: Alabama (AL), Alaska (AK), Arizona (AZ), Arkansas (AR), California (CA), Colorado (CO), Connecticut (CT), Delaware (DE), District Of Columbia (DC), Florida (FL), Georgia (GA), Hawaii (HI), Idaho (ID), Illinois (IL), Indiana (IN), Iowa (IA), Kansas (KS), Kentucky (KY), Louisiana (LA), Maine (ME), Maryland (MD), Massachusetts (MA), Michigan (MI), Minnesota (MN), Mississippi (MS), Missouri (MO), Montana (MT), Nebraska (NE), Nevada (NV), New Hampshire (NH), New Jersey (NJ), New Mexico (NM), New York (NY), North Carolina (NC), North Dakota (ND), Ohio (OH), Oklahoma (OK), Oregon (OR), Pennsylvania (PA), Rhode Island (RI), Sout Carolina (SC), South Dakota (SD), Tennessee (TN), Texas (TX), Utah (UT), Vermont (VT), Virginia (VA), Washington (WA), West Virginia (WV), Wisconsin (WI), Wyoming (WY)  Japan, Australia, England. vendors

Click on the hyperlink for additional information on practice development services.

For an important update of the MediSpa
 movement: It's a jungle out there!
 

 

*There is a special discount if an office sends more than four staff and the doctor also attends.  The doctor’s fee is only $300.

*Cancellations: You may request a cancellation by submitting written notice or by phone to PUMC 30 days prior to each seminar.  A refund, less a $75 service charge, will be remitted.  Cancellations less than 30 days prior to the seminar shall forfeit one half of the registration fee.  No refund will be extended 10 days prior to the seminar. 

 

 

The Upturn is Happening!
Are you ready?


Plastic Surgeon
St. Louis, MO
 SUCCESS STORY!

 

 

Consultation Closure Training CD
 
 
PUMC has provided services to cosmetic specialty clients in every region of the United States, Canada, and eastern Australia for more than two decades. We provided integrated marketing solutions for every type of market.

PUMC’s team is comprised of leading marketing, management, advertising, design and Internet professionals in the industry. Our team has hands-on experience in marketing and management of cosmetic specialty practices. Additionally, PUMC has served as expert witnesses on critical practice business matters and experts who assess critical operational problems in cosmetic surgery practices. Enhancing cosmetic specialists’ performance and revenue through practice assessments, proven marketing programs and systems are PUMC's core expertise. Drawing on a 500+ cosmetic plastic surgery client database we are your answer for an integrated marketing solution.

The PUMC team is composed of cosmetic surgery marketing professionals with established records of success in each specialized aspect of practice marketing and management. PUMC has maintained its leadership position by providing customized results tailored to meet each client's needs. PUMC's personalized approach to addressing client problems has proven to be predictably effective. Ask our clients!

Serving clients and customers in:
Alabama (AL), Alaska (AK), Arizona (AZ), Arkansas (AR), California (CA), Colorado (CO), Connecticut (CT), Delaware (DE), District Of Columbia (DC), Florida (FL), Georgia (GA), Hawaii (HI), Idaho (ID, Illinois (IL), Indiana (IN), Iowa (IA), Kansas (KS), Kentucky (KY), Louisiana (LA), Maine (ME), Maryland (MD), Massachusetts (MA), Michigan (MI), Minnesota (MN), Mississippi (MS), Missouri (MO), Montana (MT), Nebraska (NE), Nevada (NV), New Hampshire (NH), New Jersey (NJ), New Mexico (NM), New York (NY), North Carolina (NC), North Dakota (ND), Ohio (OH), Oklahoma (OK), Oregon (OR), Pennsylvania (PA), Rhode Island (RI), South Carolina (SC), South Dakota (SD), Tennessee (TN), Texas (TX), Utah (UT), Vermont (VT), Virginia (VA), Washington (WA), West Virginia (WV), Wisconsin (WI), Wyoming (WY),  Japan, Australia, England. 

Associations

Dermatology Association

Baker Gordon Symposium

 

 
PUMC provides you full-service integrated marketing solutions!
Click on the links below for more information

What do the clients say?

 

Internet Marketing

 

Jump Start Marketing Symposium

 

Practice Assessment

Click here for more information

 

Marketing Plan Development

Marketing Consultation

Staff Training

 
1 Also known as medical spa, medical spa and medi spa including a franchise, but not to be confused with Day Spa 

² Webinar (These are not Webcasts; they are interactive learning sessions) 
 

Are you considering engaging an expert practice consultant, marketing advisor, surgeon advisor, practice advisor, medical spa consultant or a cosmetic surgery marketing professional to help you with a new practice, new practice location, market analysis, fee/revenue analysis, practice analysis, practice income analysis, income forecast or to select computer marketing software or practice computer software? Or do you just need a little education and coaching from professionals on aesthetic services marketing? Look for more than a marketer or marketeer. You can engage true practice management consultants and Internet experts.  If you desire the best cosmetic surgery practice experts, this site will provide expert advice on plastic surgery marketing, cosmetic plastic surgery marketing or facial surgery marketing with ethical promotion within a budget of time and money.

Practice Promotion Professionals-If you also require increased cosmetic surgery income, cosmetic consultations, more consultations, more consulting, more cosmetic surgery patients, more cosmetic surgery, more cosmetic surgery revenue, more cosmetic surgery consultations or how to reduce practice expense, you are at the right site!  You want cost efficient and ethical cosmetic surgery marketing technology for your practice expansion. To achieve top advertising, promotion and public relations results consider a marketing/medical advertising specialist to transition, expand or grow your practice the right way. Regardless of the advertising media (print or electronic) used to increase revenue, your external promotion and internal promotion require you to have a Practice Manager or Patient Coordinator as your cosmetic surgery phone consultant.

You can get started with staff education by sending the front office and clinical personnel to PUMC’s Patient Care Coordinator seminar or Patient Care Coordinator training to improve their phone skills to advance your service presentation capacity.  A top notch Plastic Surgery Training Consultant may also be needed. Strategic promotion of your cosmetic surgery services will result in ethical practice expansion resulting in the most successful practice in your community. Maybe immediate help is indicated now to start the planning process.  

Promotion Management Professionals-Most cosmetic specialists new to cosmetic surgery delivery find starting a practice or creating marketing plans, business plans and strategies for practice expansion a daunting task. Employing the marketing expertise of  plastic surgery management consultants insures work gets done with precision.  A qualified advisor can provide expert assistance with mystery shopping or secret shopping and surveys of competition, on-site training of your practice staff, documenting your banking package, executing the practice location analysis, practice analysis, practice signage design, refining your presentation of aesthetic surgery, and designing results- tracking systems working with your practice software consultant.  These are all essential promotional elements of a practice assessment to be completed with the projected cosmetic surgery income and cosmetic surgery income-forecasting task as the final step of the assessment process.  After defining a practice identity, cosmetic surgery branding or an Image System (logo, brochure and newsletter) is needed.  Future promotional management will focus on cosmetic referral conversion and your consultation closure ratios.  If future legal issues arise, your practice consultant or practice advisor is in an excellent position as your expert witness in business matters. Are you dealing with a time management issue, selling a practice,  buying a practice, bringing on a partner or an associate? You will benefit from PUMC's expertise. Who is better qualified to assess or evaluate your entrepreneurial endeavors?

Internet & Web Design Marketing Consultants-PUMC is the original professional cosmetic surgery Internet consultants and plastic surgery Internet specialists.  Cosmetic Internet marketing, surgery Internet marketing, Web site promotion, advanced Internet presentation, Internet for MediSpa and Internet for cosmetic surgery practice and women plastic surgeon specialty sites are PUMC’s specialties.  PUMC services include traffic, shopping carts, site promotion, comprehensive hosting, creative Web site design and comprehensive tracking. Questions about the Internet advertising vs. impact on Yellow Pages advertising? 

MediSpa Promotion Perfected - A PUMC expert is ready to address your special marketing needs if you are offering: Smart Laser Therapy- Fat Transfer -Liposuction-injection lipolysis networks- injectable -Sclerotherapy - Botox® - Restylane® - CO2 Laser - Collagen - Perlane®- Hyaluronic acid - Endermologie - Laser Hair - Peels - Skin care- Dermatology-Velosmooth-Thermage™ -IPL- Skin Filler Marketing - Facial Enhancement Promotion - Cool Touch - Pulse Light Laser - light source-Fraxel - bariatric-Dermal Filler Marketing-Photopneumatic (PPx) therapy-Mesotherapy-Featherlift-TreadliftTM- Swift lift - SwiftliftTM (Lipo Dissolve marketing Training) - medical weight loss - MediSpa Services -  laser Liposuction - marketing Smart Lipo™  - Smart Liposuction marketing Laserbodysculputing (SM) -  marketing UtraShape - marketing Ultra Shape - MediSpa Closure Ratios - Big Ticket Procedure - Medical Spa Franchise - MediSpa Promotion -MediSpa Expansion - Surgeons Advisors on all New Technologies including Cosmetic Labiaplasty and Vaginoplasty.

General -Yellow Pages Consultants and Advisors - PCC Staffing Training - Target Marketing by Patient Survey and Office Systems Review - New Practice Location Service for Plastic and Cosmetic Surgeons.

1 Also known as medical spa, medical spas and medispa including a franchise, but not to be confused with Day Spa 

PUMC specializes in: medical spa franchise marketing-medical spa promotion-MediSpa marketing-medi spa advertising-medical spa management-MediSpa management- MediSpa public relations-MediSpa incentives and hiring & employment plans for aesthethicians/esthethicians-MediSpa Web sites-MediSpa location selection.  

All Rights Reserved and  Copyright Patients Unlimited Marketing Consultants (PUMC) 2005. For a cosmetic surgery specialist go to Beautify.com.  For a woman cosmetic surgery specialist go to womenplasticsurgeons.com or womenscosmeticsurgeons.com for other surgeons advisors.

Click on the hyperlink for additional information on practice development services.

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